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Terms & Conditions

• Conditions of Sale
• Cancellations & Returns
• Prices and Discounts
• Stocks
• Backorders
• Delivery
• Return of Polystyrene Boxes
• Warranties

Conditions of Sale

All items are sold for in vitro use in a laboratory only and are not for human or animal use nor release into the environment. For imported biological products, your organisation must have an AQIS Registration Number for quarantine purposes (see your Purchasing Officer if in doubt).

Cancellations & Returns

Cancellations:

You can cancel an order without penalty provided that:

1. If we keep the item(s) in stock, it has not yet been shipped to you; or
2. If we don't keep the item(s) in stock, we have not yet ordered it from our supplier(s).

Normally we accept cancellations without penalty in other cases as well, but we reserve the right to charge a restocking fee to recover our costs. Also, please note that due to their expense, relatively short sale life and infrequency of ordering, orders for large (suffix "L") items from Cell Signaling Technology, Inc (CST), once confirmed cannot be cancelled.

Returns:

Items you have purchased but not yet opened may be returned, by prior arrangement at your expense, for a full or partial credit within 3 days of receipt, provided that:

1. The packet(s) are unopened and otherwise in saleable condition;
2. The item(s) have been stored and handled correctly at all times; and
3. The item(s) have been shipped appropriately (e.g. in wet or dry ice if required).

We reserve the right not to accept returns. In particular, please note that due to their expense, relatively short sale life and infrequency of ordering, orders for large (suffix "L") items from Cell Signaling Technology, Inc (CST), cannot be returned.

Note that the above does not apply to:

1. Defective items under warranty where we require a return; or
2. Items sent by mistake which you did not order and we require returned.

Prices and Discounts

Prices are generally as per our latest published Australian Price List though certain individual items may have changed.

For molecular biology products, single orders over $1,000 receive a 5% discount and special discounts can be negotiated for standing orders, prepaid orders or large purchase commitments.

No discounts apply to the Sequencher computer program unless you order more than 5 copies at once (enquire).

As of July 1st 2000, all prices include 10% GST.

Stocks

Regularly ordered items are kept in stock at our Gold Coast laboratory, and we order from New England Biolabs every Wednesday (with additions possible on Thursday).

Backorders

Unless advised otherwise, we ship in-stock items immediately and backordered items as soon as possible. Freight and packing is charged only once per order.

Delivery

Orders for molecular biology reagents received by 3 pm Monday to Thursday are shipped by overnight courier in wet ice in polystyrene boxes (a few items are shipped in dry ice). Delivery charges (before GST) are $20 for Brisbane, $40 for Darwin and $30 for everywhere else in Australia; for orders over $500 (before GST), delivery charge is $10 Australia-wide.

The Sequencher computer program is sent by mail and shipping costs are included in the price of the product. CLC bio software is delivered electronically and has no shipping costs. Oligonuceotide shipping costs are as set in the supplied ordering program.

Genesearch reserves the right to vary shipping charges for items requiring unusual shipping; any such changes will be discussed in advance.

Return of Polystyrene Boxes

For the environmentally concerned, each box now includes a reply-paid sticker for returning the box to Genesearch for re-use. Simply follow the instructions on the sticker and pop the box in the mail. This service is provided to make it easy to recycle the boxes. Sorry, Genesearch can no longer give credit for returned boxes.

Warranties

Products are warranted to meet or exceed the specifications on their enclosed data card:

• New England Biolabs: For 60 days from the date of purchase (see their catalogue or website for details)
• Cell Signaling Technology: For 60 days from the date of purchase (see their catalogue for details). However owing to the special protocols required for phospho-specific antibodies, apparent problems with their products need to be discussed with the product manager before warranty replacements can be authorised.
• Gene Codes: Sequencher has a 60-day money-back guarantee