Ordering Lead Times:
For items we do currently have in stock, if your order reaches us by 2.30 pm (AEST) Monday - Thursday, you should receive your item the next day.
Delays may occur in these shipping times for a variety of reasons, please contact us if you have any concerns.
Freight and Packaging:
Genesearch reserves the right to vary shipping charges for items requiring unusual shipping; any such changes will be discussed in advance.
Regular discounts are outlined below - bulk and special formulation pricing/discounts are discussed on a case by case basis. Please contact Genesearch if you would like to discuss this.
All products from NEB, CST, and Finnzymes can be ordered through the Genesearch eFreezers, regardless of current stockholding.
If you are using the Genesearch eFreezer for your order please deduct 10% from the current list price/s and omit freight charges.
If you don't have a smartcard to access our eFreezer on-site vending machines, please let us know ASAP so we can give you immediate access to our products + 10% discount and FREE shipping!
Our shipping conditions have been tested extensively, developed with years of experience and are the most appropriate for the Australian climate and the delicate nature of the products we distribute.
Most products are shipped in wet ice; or a combination of wet ice and frozen gel packs; inside a specially designed polystyrene box, and cardboard outer for better insulation. These polystyrene boxes are labelled with a reply-paid sticker for return to Genesearch and re-use.
Products needing colder shipping are packaged in Dry Ice, in accordance with the current IATA Dangerous Goods Regulations by appropriately qualified staff.
Please see Terms for further information.